refunds & returns

RETURN POLICY - 30 Day

This mat will most likely be different than any you have ever used. It is best to give it a try, and see how you like the feel, the look.

We offer a full refund for items returned within 30 days from the shipment date in its original condition (excluding shipping costs).

Return items

  • We accept returns postmarked within 30 days of the delivered date. If 30 days have gone by since your delivery, unfortunately, we can’t offer you a refund or exchange.

  • Items must be returned unwashed and undamaged with all original items attached.  

  • Please email us at aknacollective@gmail.com

    • Send your invoice/tracking number (and pictures attached of the item) and detailed information to describe the issue.

    • We will send you the return address and label

    • Your request will be processed and confirmed via email on working days usually within 72 hours.

    • As a new, small business we ask that you pay any shipping including return shipping costs.

    • Once your return is received and inspected your refund will be processed. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your payment account.

    Refund Policy for any issues we are responsible for. 

    We offer a full refund or exchange if we're responsible for the issue, e.g. quality problems or wrong or missing item.

    This does not include damage caused during shipping. (See policy for shipping issues below).

    For international shipments Duty/ VAT fees are not covered.


    Exchanges

    If an items arrives damaged or with a pre-existing issue (not caused during shipping) you may request an exchange and shipping costs will be covered.

    For any exchange requests due to customer preference or purchase error the customer will be responsible for shipping charges. 

    For international shipments Duty/ VAT fees are not covered.